Shipping Policy

  1. MotoXshop packages are delivered by Postnl in NL, foreign packages are transferred to local carriers.
  2. The parcel service delivers from Monday to Saturday to the address specified by the customer.
  3. If there is no answer or you are not at home, the package will be delivered to the neighbors. If the package cannot be delivered to the customer or to the neighbors, Postnl will deliver again the next working day between 8:30 AM and 9:30 PM (on Saturday between 8:30 AM and 6:00 PM).
  4. If no one is home during the second delivery attempt and delivery to the neighbors is again impossible, the customer has 3 weeks to collect the package at the nearest Postnl post office. The customer will receive a letter from Postnl in the letterbox.
  5. MotoXshop has the option to ship to 29 EU countries (and outside the EU). During the checkout of the order, the shipping costs are automatically calculated to which country should be shipped.